Privacy Policy

Privacy Policy

Effective Date: 1/24/26

This Privacy Policy describes how SEG Stores LLC (DBA “The Game Bunker”) (“The Game Bunker,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit, use, or make a purchase from www.thegamebunker.com (the “Site”).

By using our Site, you agree to the collection and use of information as described in this Privacy Policy.

1) Information We Collect

When you visit the Site, we may collect information about your device, your interaction with the Site, and information necessary to process your purchases.

A) Information You Provide to Us

We may collect personal information you provide when you:

  • Place an order

  • Contact customer support

  • Use live chat or submit a contact form

  • Subscribe to email marketing and/or SMS marketing (if enabled)

  • Create an account (if available)

This may include:

  • Name

  • Email address

  • Phone number

  • Billing address and shipping address

  • Order details (items purchased, order history, and transaction details)

B) Payment Information

Payments are processed securely through third-party payment providers. We do not store full payment card details on our servers.

C) Automatically Collected Information

When you browse the Site, we may automatically collect:

  • IP address

  • Device type and browser type

  • Time zone and general location (based on IP)

  • Pages visited and time spent on the Site

  • Referring website/source

  • Interactions with ads and site content

2) How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support and respond to inquiries

  • Communicate about your order (confirmation, shipping updates, delivery issues, returns, or warranty support)

  • Detect and prevent fraud or unauthorized activity

  • Improve our Site performance and customer experience

  • Measure marketing performance and improve advertising results

  • Send marketing communications (only if you opt in)

3) Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate our Site and improve your experience.

Cookies may be used to:

  • Remember your cart and preferences

  • Understand how visitors navigate the Site

  • Measure website performance and conversions

  • Support advertising and retargeting

You can manage or disable cookies through your browser settings. Disabling cookies may impact certain Site functionality.

4) Advertising & Marketing

We may use third-party advertising partners to promote our products and measure performance, including platforms such as:

  • Meta (Facebook/Instagram)

  • Google (when applicable)

These platforms may collect data through cookies, pixels, and similar tools to:

  • Show relevant ads

  • Measure ad performance (such as purchases, add-to-cart events, and page views)

  • Build audiences for advertising and retargeting

This may include tools such as:

  • Meta Pixel

  • Conversions API (CAPI) (when enabled)

You may see ads from us on third-party websites or social platforms based on your interaction with our Site.

5) How We Share Your Information

We share personal information only as needed to operate our business and fulfill your order.

We may share your personal information with trusted third parties such as:

  • Shopify (our ecommerce platform provider)

  • Payment processors to securely process transactions

  • Shipping and logistics partners to deliver your order

  • Manufacturers and suppliers when items ship directly from them or when warranty/return support is required

  • Marketing and analytics partners to measure performance and improve advertising

  • Customer service tools (including live chat providers) to help us communicate with customers

We do not sell your personal information for money.
Some data sharing may be considered “sharing” under certain privacy laws when used for advertising and performance measurement.

6) Payment Security

All payments are processed through secure third-party payment providers. We do not store full payment card details on our servers.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. Sensitive information transmitted to our Site is protected using encryption and secure protocols (such as SSL). 

8) Data Retention

We retain personal information as long as necessary to:

  • Fulfill orders and provide customer support

  • Maintain business records

  • Comply with legal and tax requirements

  • Prevent fraud and resolve disputes

9) Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of certain information (subject to legal/business requirements)

  • Opt out of marketing emails and SMS messages

To opt out of marketing emails, use the unsubscribe link in any email we send.

To request access, correction, or deletion of your personal information, contact us at customersupport@thegamebunker.com with the subject line “Privacy Request.”

10) SMS Messaging (If You Opt In)

If you choose to opt in to receive text messages from us, we may send SMS messages related to your order (such as confirmations, shipping updates, or support messages) and/or promotional messages (if you separately opt in to marketing).

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP.

If you need help, contact us at customersupport@thegamebunker.com.

11) Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

12) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies separately.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

14) Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

SEG Stores LLC (DBA “The Game Bunker”)
11816 Inwood Rd #1422
Dallas, TX 75244
United States

📧 customersupport@thegamebunker.com
📞 +1 (833) 426-3444